This website is owned by Opel Partner, John Kelly Motors. The registered office of Opel Partner is situated in Ireland at Opel Partner registered address Waterford Business Park, Cork Road, Waterford, X91 CC83 Ireland.
This website is hosted in Europe by CarsIreland.
Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.
1. Types of Data Being Processed / Links to Other Websites
We care about your privacy. We collect and process various types of personal data via this website. This includes:
- Information you provide to us when requesting and using our services and our website, such as name, address, e-mail address
- Information that we need when you report a problem with our website
- Information collected with cookies
- Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle
For further details, see section 2.
This website can also contain links to other Opel or Groupe PSA websites or authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Opel or third party websites, please be aware that these websites have their own Data Protection policies. Please check their privacy policies when using these websites.
This website can also contain iFrames with content of other Opel or Groupe PSA websites or of websites of third parties. We are not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. We have no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. We do not control the distribution of these cookies. Please check our Cookies Policy or the third party’s privacy policy for more information.
Please be informed that we cannot accept any responsibility or liability for third party websites.
2. Information About the Processing of Personal Data
Your personal data will be processed to administrate and fulfil your request and for general administration purposes by us as controller, as follows: identification and contact details, model of interest, selected Opel Partner, leasing/financing interest, enquiry type, and fleet-specific data where applicable, used for contacting, communication and request fulfilment, newsletter subscription management, service request fulfilment, vehicle valuation requests, and request fulfilment tracking, together with information collected via cookies (see our Cookies Policy for details).
The data elements marked as mandatory in our data collection forms are a contractual requirement. You are therefore obliged to provide the personal data. In case you don’t provide the data, we cannot fulfil your request.
Based on your user behaviour by browsing on our website, a pop-in might be shown to you offering a test drive or a voucher for your model of interest.
Your personal data will be stored for ten years after the contractual relationship has been terminated. In case you have provided your consent for marketing purposes, your personal data will be stored for these purposes for three years after the last contact with us. Communication data provided as part of online chat conversations will be stored for one month after the last chat session. In any case audio or video data of the chat sessions are not stored.
We disclose your personal data for the below listed purposes to the following recipients: for purposes related to the performance of a contract, or steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR) — Opel Ireland and Opel Automobile GmbH, and CDM eStratégiai Ltd., H-1023, Budapest, Lajos street 28-32, who support the administration of these purposes on the above recipients’ behalf. For purposes based on your consent (Art. 6(1)(a) GDPR), such as marketing activities and identification/recognition purposes, your data is disclosed to Opel Ireland, Opel Automobile GmbH, and CDM eStratégiai Ltd.
3. Virtual Assistant (Pilot Feature)
This Website may provide access to an automated virtual assistant (“Assistant”) to support your interaction with the Website.
Nature of Service
The Assistant:
- Is an automated system and does not involve live dealership staff
- Is intended to assist with general queries, vehicle searches, and enquiries
- May help you request contact, vehicle information, or test drives
Data Collected via the Assistant
When you use the Assistant, we may collect:
- Information you provide (e.g. name, phone number, email)
- Details of your enquiry or preferences
- Messages and interactions with the Assistant
How This Data Is Used
We use data collected through the Assistant to:
- Respond to your enquiry
- Generate and manage sales leads
- Allow the dealership to follow up with you
- Improve the Assistant’s performance and accuracy
Legal Basis for Processing
We process Assistant-related data based on:
- Legitimate interests (handling enquiries, improving services)
- Pre-contractual steps (at your request)
- Consent, where required
Data Sharing
Assistant data may be shared with:
- The relevant dealership
- CarsIreland / Digital Odyssey Ltd
- Service providers supporting the Assistant
AI & Service Improvement
Interaction data may be used in anonymised or aggregated form to improve performance and to test and refine automated responses. Where data cannot be fully anonymised, it will be handled in accordance with GDPR.
Lead Handling
Any contact details or enquiry data submitted via the Assistant will be treated the same as enquiries submitted through website forms, and used by the dealership to respond to your request.
4. Interaction with Social Networks
4.1 Customer Care and Assistance via Social Media
You may contact us also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.
Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.
4.2 Links to Social Networks / Social Media Plug-Ins
Our website includes links to social networks.
In order to protect your personal data while visiting our website we do not use social plugins. Instead HTML-links are embedded onto the website, enabling easy sharing onto social media platforms. Embedding the link prevents a direct connection with various social media network servers when opening a page from our website. When clicking on one of the buttons, a browser window opens and directs the user to the respective service provider website on which (after having logged in) for example, the “Like” or “Share” button can be used.
For more information on the purpose and scope of data processing and further use of your personal data by the provider and their websites as well as your rights and possible settings to protect your privacy, please refer to the data protection information of the respective service provider.
Facebook: http://www.facebook.com/policy.php
Twitter: https://twitter.com/privacy
Instagram: https://help.instagram.com/155833707900388
You Tube: https://www.google.de/intl/de/policies/privacy/
LinkedIn: https://www.linkedin.com/legal/privacy-policy
5. Your Rights
As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) 1 e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.
Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.
Upon request, we can update your personal data as the responsible controller at any time (e.g. change your address).
If you want to claim your above mentioned rights please give us a call + 00 353 51 874988.
To exercise your right to lodge a complaint (Art. 77 GDPR) please contact the respective supervisory authority.
Right to Withdraw Your Consent
You have the right to withdraw your given consent at any time (for this please give us a call + 00 353 51 874988). The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Contacting Us
Opel Partner, John Kelly Motors.
Waterford Business Park, Cork Road, X91 CC83 Waterford
Phone: + 00 353 51 874988
Version: December 2021